About Service Automation Framework
Overview
DASCIN® Service Automation Framework Training and Certification
Useful links
Useful links
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About the Data Science Institute
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DASCIN Credentials
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Service Automation Framework
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Become a DASCIN Ambassador
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Expert interviews with the Automation community
Documentation
Documentation
Study materials
Study materials
Success in 1 2 3
Over 2.6 million people in 192 countries have an APMG certification. Our certifications are used by 80% of the FTSE 100 and a third of the Fortune 500 and S&P 500, and are proven to deliver better outcomes.
Select your certification
APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organization's listed on our website for prices and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
Service Automation Framework levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for Service Automation Framework
Videos
Videos
How Service Automation is enabling businesses to move to customer-centric services
Service Automation vs Robotic Process Automation
SFIA
This APMG certification has been informally mapped against the SFIA Framework to indicate the skills that are addressed and referenced by the certification. Although it is not yet possible to claim this digital badge, the indicative skills can be used to plan your professional development through assessing the skills you have and the skills you need for the role you want.
knowledge
Service Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Robotic Process Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Service Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Business Situation Analysis level 3, Feasibility Assessment level 3
knowledge
Robotic Process Automation Foundation
Generic attribute Knowledge up to level 3
Same as above plus Real-time/embedded Systems Development up to level 4, IT Infrastructure level 2, Business Process Improvement level 5, Systems and Software Life Cycle Engineering level 4, Systems Integration and Build level 5, Business Situation Analysis level 3, Feasibility Assessment level 3
Related products
FAQs
The Service Automation Framework provides a step-by-step approach that illustrates how organizations can digitize their service offering. SAF Foundation and RPA Foundation have been developed for individuals and teams who wish to demonstrate their proficiency in the Service Automation Framework methodology.
The SAF guidance is aimed at:
- Service Strategists
- Process Consultants
- Business Consultants
- Strategy Consultants
- Service Delivery Managers
- Service Designers
- Enterprise Architects
- Operations Managers
- Service Managers
- Developers
- Business Analysts
SAF is especially suitable for individuals and organisations involved in the Finance, Insurance, Healthcare and Government sectors.
Foundation examinations are currently available in English only. Further translations will be considered subject to market demand.
The SAF and RPA guidance is currently only available in English.
For individuals self-studying it is almost impossible to say. As all candidates have different experiences and amount of time available for study, it varies from person to person. We suggest you buy the guidance and have a look through for yourself before deciding how long you need to spend learning.
For those studying with an accredited training organization, foundation courses are generally delivered over 3 days. It is well worth investigating with individual providers, as many will offer tailored and blended learning solutions.
The SAF and RPA foundation examinations consists of 40 multiple-choice questions, with 26 marks (65%) required to pass. It is a closed-book examination to be completed in 60 minutes.
The pass mark for both the SAF and RPA examinations is: 26/40 (65%).
The certifications are not valid for a defined period of time and will not expire.
- Provisional results: After completing the Foundation examination, candidates may receive provisional results either orally from the invigilator or on-screen at the end of an online exam.
- Official results: Once processed, official results, including a PDF breakdown of marks by syllabus area, are available in the APMG Candidate Portal. Results are issued as the total number of marks achieved.
- Processing time: Exam papers are usually marked immediately after the exam. APMG formally processes and confirms results via the Candidate Portal within 2 working days of receiving completed papers.
- Outstanding payments: In exceptional cases, results may be withheld until full payment has been received.
Once you’ve been notified that you’ve passed your exam, you will have the option to create a digital badge in APMG's Candidate Portal.
Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.
This takes you to the Credly website where the digital badges are hosted. You will be guided through the Credly account creation process.
Once you have created an account with Credly, log into the account and accept your pending badge.
Candidates will be able to claim their digital badge and electronic certificate from the APMG Candidate Portal within two business days of their exam result being issued.